Terms and Conditions

Providing the Services

A legally binding contract between you and us will come into being when you agree orally that we should provide the Services to you. The binding contract shall come into force on the date you first receive treatment after becoming a pet patient and client.

Once we and you have entered into a legally binding contract we will normally start providing the Services to you from our premises and if applicable straight away or on a date agreed between us, with/without further discussion with you. Occasionally the Services will be provided at some other date or time or be dependent on a number of factors. Our aim is to always provide you with the Services:

(i) using reasonable care and skill;

(ii) in compliance with commonly accepted practices and standards in Veterinary practice;

(iii) in compliance with English Law and regulations in force at the time we carry out the Services.

Days and Times when we normally provide the Services and performance of Services away from the Premises

Unless we agree otherwise we will provide the Services on normal working days and start work no earlier than 8.30am and finish work no later than 7pm. A normal working day for us means Mondays to Fridays, and Saturdays until 12 noon at the latest, excluding any bank or other national holidays.

The performance of some of the Services may take place away from the Premises. We may only be able to carry out some of the activities in performing the Services other than at your Premises or when you are present.

Prices, Estimates and Payment

Our prices will vary depending on the care or treatment required by your pet. As a guideline please refer to our prices displayed or request a quote.

When Payment is Required

Payment is required at the time of Consultation, or upon collection of your pet following a period of hospitalisation or surgery. If credit is allowed by discretionary arrangement payment is then required within 14 days of receipt of invoice. If payment is not received within this time a late-payment fee of 10% of the amount due will be added to the account and a further invoice will be sent. If payment is not received within 7 days of this second invoice your details may be passed to our debt collection agents Vetdebts Limited, and your data may also be shared with other vets in the region. We may suspend our services for remaining works until you make payment.

Data Protection Notice

We are a registered Data Controller under the Data Protection Act 1998. We will only use your personal data to inform you about our services and information which may be of use to you and your pet. 

However, please note that in cases of non-payment of fees, where your account is overdue despite at least two invoices, your details may be passed on to our debt collection agents Vetdebts Limited, and your data may also be shared with other vets in the region.